{"id":2190,"date":"2021-10-20T18:20:30","date_gmt":"2021-10-20T23:20:30","guid":{"rendered":"https:\/\/xn--ensueos-8za.pe\/?page_id=2190"},"modified":"2024-12-20T12:57:39","modified_gmt":"2024-12-20T17:57:39","slug":"politica-de-cambios","status":"publish","type":"page","link":"https:\/\/xn--ensueos-8za.pe\/en\/politica-de-cambios\/","title":{"rendered":"POL\u00cdTICA DE CAMBIOS"},"content":{"rendered":"

POL\u00cdTICAS DE CAMBIOS Y\/o DEVOLUCIONES<\/strong><\/p>\n\n\n\n

\u00bfLAS PRENDAS QUE COMPRASTE POR NUESTRA WEB NO TE QUEDARON COMO ESPERABAS?<\/strong><\/p>\n\n\n\n

\u00a1No te preocupes! Podr\u00e1s cambiarlas bajo los siguientes requisitos:<\/p>\n\n\n\n

CAMBIOS<\/u><\/strong><\/p>\n\n\n\n

V\u00e1lido solo para Lima <\/u> <\/em><\/p>\n\n\n\n

    \n
  1. Tienes un m\u00e1ximo de diez (10) d\u00edas calendario desde la fecha que recibiste tu pedido en Lima para hacer la solicitud de cambio a nuestro correo global.sales@ensucotton.com<\/strong><\/strong> . Coordinaremos los cambios de tu pedido en orden de llegada. Luego de recibir tu solicitud, solucionaremos tu caso.<\/strong><\/li>\n\n\n\n
  2. Si la prenda que recibiste tiene alguna falla de f\u00e1brica o hemos cometido alg\u00fan error en tu pedido \u00a1no te preocupes! Te lo solucionaremos\u00a0a la brevedad posible.\u00a0Por favor env\u00edanos un mail a global.sales@ensucotton.com<\/strong><\/strong> con el asunto \u00abERROR EN MI PEDIDO\u00bb y los datos del punto tres.<\/strong><\/li>\n\n\n\n
  3. Para empezar con el proceso de cambio, por favor env\u00edanos un correo a\u00a0global.sales@ensucotton.com<\/strong><\/strong> con el asunto\u00a0\u201cSOLICITUD DE CAMBIO \u2013 N\u00daMERO DE PEDIDO\u00bb\u00a0<\/strong>con los siguientes datos:<\/li>\n<\/ol>\n\n\n\n
      \n
    • Nombres y Apellidos<\/li>\n\n\n\n
    • DNI<\/li>\n\n\n\n
    • Tel\u00e9fono de contacto<\/li>\n\n\n\n
    • Fecha de Compra<\/li>\n\n\n\n
    • N\u00famero de pedido(s) <\/li>\n\n\n\n
    • N\u00famero de boleta electr\u00f3nica (imagen adjunta)<\/li>\n\n\n\n
    • Motivo de la solicitud<\/li>\n\n\n\n
    • Producto a devolver<\/li>\n\n\n\n
    • Producto que requiere<\/li>\n\n\n\n
    • Adjuntar foto del producto(s) por ambos lados (muy importante)<\/li>\n<\/ul>\n\n\n\n
        \n
      1. Todos los cambios estar\u00e1n sujetos a stock del producto, por los siguientes motivos:<\/li>\n<\/ol>\n\n\n\n
          \n
        • Defectuoso o con fallas.<\/li>\n\n\n\n
        • Talla incorrecta.<\/li>\n\n\n\n
        • Pedido incompleto.<\/li>\n\n\n\n
        • No es el producto solicitado<\/li>\n<\/ul>\n\n\n\n
            \n
          1. El producto no debe mostrar se\u00f1ales de uso y debe ser devuelto en las mismas condiciones (empaque \/ etiquetas) tal cual fue recibido. Caso contrario no ser\u00e1 reconocido para cambios.<\/strong><\/li>\n\n\n\n
          2. Las compras realizadas con alg\u00fan tipo de promoci\u00f3n\/liquidaci\u00f3n\/descuento puntual no son aptas para cambio.\u00a0Cualquiera de nuestros packs no es sujeto de cambios o devoluciones<\/strong>.<\/li>\n\n\n\n
          3. En caso el cambio sea por otra prenda y haya una diferencia de precio y este sea mayor, esta deber\u00e1 ser cancelada por el cliente. Caso contrario, si hubiese un saldo a favor del cliente, este podr\u00e1 recibir un cup\u00f3n para compras en la web por el monto correspondiente.<\/li>\n\n\n\n
          4. Es necesario presentar el comprobante de pago (f\u00edsico o electr\u00f3nico) que certifique la compra realizada a enviar el mail.<\/li>\n\n\n\n
          5. RECORDAR QUE LOS CAMBIOS SE REALIZAN EN TIENDAS<\/strong>, Por ello, debe dirigirse a alguna de nuestras tiendas para que ah\u00ed le cambien la prenda. (Deber\u00e1 indicar a que tienda se estar\u00eda acercando y cuando).<\/li>\n<\/ol>\n\n\n\n

            NO ACEPTAMOS DEVOLUCIONES<\/strong><\/p>\n\n\n\n

            <\/p>","protected":false},"excerpt":{"rendered":"

            POL\u00cdTICAS DE CAMBIOS Y\/o DEVOLUCIONES \u00bfLAS PRENDAS QUE COMPRASTE POR NUESTRA WEB NO TE QUEDARON COMO ESPERABAS? \u00a1No te preocupes! Podr\u00e1s cambiarlas bajo los siguientes requisitos: CAMBIOS V\u00e1lido solo para Lima NO ACEPTAMOS DEVOLUCIONES<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2190","page","type-page","status-publish","hentry"],"yoast_head":"\nPOL\u00cdTICA DE CAMBIOS - Ensue\u00f1os pijamas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xn--ensueos-8za.pe\/en\/politica-de-cambios\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POL\u00cdTICA DE CAMBIOS - Ensue\u00f1os pijamas\" \/>\n<meta property=\"og:description\" content=\"POL\u00cdTICAS DE CAMBIOS Y\/o DEVOLUCIONES \u00bfLAS PRENDAS QUE COMPRASTE POR NUESTRA WEB NO TE QUEDARON COMO ESPERABAS? \u00a1No te preocupes! Podr\u00e1s cambiarlas bajo los siguientes requisitos: CAMBIOS V\u00e1lido solo para Lima NO ACEPTAMOS DEVOLUCIONES\" \/>\n<meta property=\"og:url\" content=\"https:\/\/xn--ensueos-8za.pe\/en\/politica-de-cambios\/\" \/>\n<meta property=\"og:site_name\" content=\"Ensue\u00f1os pijamas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ensuenospijamas.pe\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-20T17:57:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/politica-de-cambios\\\/\",\"url\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/politica-de-cambios\\\/\",\"name\":\"POL\u00cdTICA DE CAMBIOS - Ensue\u00f1os pijamas\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/#website\"},\"datePublished\":\"2021-10-20T23:20:30+00:00\",\"dateModified\":\"2024-12-20T17:57:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/politica-de-cambios\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/xn--ensueos-8za.pe\\\/politica-de-cambios\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/politica-de-cambios\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"POL\u00cdTICA DE CAMBIOS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/#website\",\"url\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/\",\"name\":\"Ensue\u00f1os pijamas\",\"description\":\"pijamas, babuchas, batas y m\u00e1s. Todas tus prendas de temporada en ensue\u00f1os.\",\"publisher\":{\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/#organization\",\"name\":\"Ensue\u00f1os\",\"url\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/isologo-1-2.png\",\"contentUrl\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/isologo-1-2.png\",\"width\":1080,\"height\":445,\"caption\":\"Ensue\u00f1os\"},\"image\":{\"@id\":\"https:\\\/\\\/xn--ensueos-8za.pe\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ensuenospijamas.pe\",\"https:\\\/\\\/www.instagram.com\\\/ensuenospijamas.pe\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCCuuYZ_ABTYqw5BjKlFP2-Q\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"POL\u00cdTICA DE CAMBIOS - Ensue\u00f1os pijamas","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/xn--ensueos-8za.pe\/en\/politica-de-cambios\/","og_locale":"en_US","og_type":"article","og_title":"POL\u00cdTICA DE CAMBIOS - Ensue\u00f1os pijamas","og_description":"POL\u00cdTICAS DE CAMBIOS Y\/o DEVOLUCIONES \u00bfLAS PRENDAS QUE COMPRASTE POR NUESTRA WEB NO TE QUEDARON COMO ESPERABAS? \u00a1No te preocupes! Podr\u00e1s cambiarlas bajo los siguientes requisitos: CAMBIOS V\u00e1lido solo para Lima NO ACEPTAMOS DEVOLUCIONES","og_url":"https:\/\/xn--ensueos-8za.pe\/en\/politica-de-cambios\/","og_site_name":"Ensue\u00f1os pijamas","article_publisher":"https:\/\/www.facebook.com\/ensuenospijamas.pe","article_modified_time":"2024-12-20T17:57:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/xn--ensueos-8za.pe\/politica-de-cambios\/","url":"https:\/\/xn--ensueos-8za.pe\/politica-de-cambios\/","name":"POL\u00cdTICA DE CAMBIOS - Ensue\u00f1os pijamas","isPartOf":{"@id":"https:\/\/xn--ensueos-8za.pe\/#website"},"datePublished":"2021-10-20T23:20:30+00:00","dateModified":"2024-12-20T17:57:39+00:00","breadcrumb":{"@id":"https:\/\/xn--ensueos-8za.pe\/politica-de-cambios\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/xn--ensueos-8za.pe\/politica-de-cambios\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/xn--ensueos-8za.pe\/politica-de-cambios\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/xn--ensueos-8za.pe\/"},{"@type":"ListItem","position":2,"name":"POL\u00cdTICA DE CAMBIOS"}]},{"@type":"WebSite","@id":"https:\/\/xn--ensueos-8za.pe\/#website","url":"https:\/\/xn--ensueos-8za.pe\/","name":"Ensue\u00f1os pijamas","description":"pijamas, babuchas, batas y m\u00e1s. Todas tus prendas de temporada en ensue\u00f1os.","publisher":{"@id":"https:\/\/xn--ensueos-8za.pe\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/xn--ensueos-8za.pe\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/xn--ensueos-8za.pe\/#organization","name":"Ensue\u00f1os","url":"https:\/\/xn--ensueos-8za.pe\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/xn--ensueos-8za.pe\/#\/schema\/logo\/image\/","url":"https:\/\/xn--ensueos-8za.pe\/wp-content\/uploads\/2021\/09\/isologo-1-2.png","contentUrl":"https:\/\/xn--ensueos-8za.pe\/wp-content\/uploads\/2021\/09\/isologo-1-2.png","width":1080,"height":445,"caption":"Ensue\u00f1os"},"image":{"@id":"https:\/\/xn--ensueos-8za.pe\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ensuenospijamas.pe","https:\/\/www.instagram.com\/ensuenospijamas.pe\/","https:\/\/www.youtube.com\/channel\/UCCuuYZ_ABTYqw5BjKlFP2-Q"]}]}},"_links":{"self":[{"href":"https:\/\/xn--ensueos-8za.pe\/en\/wp-json\/wp\/v2\/pages\/2190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xn--ensueos-8za.pe\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xn--ensueos-8za.pe\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xn--ensueos-8za.pe\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xn--ensueos-8za.pe\/en\/wp-json\/wp\/v2\/comments?post=2190"}],"version-history":[{"count":2,"href":"https:\/\/xn--ensueos-8za.pe\/en\/wp-json\/wp\/v2\/pages\/2190\/revisions"}],"predecessor-version":[{"id":8928,"href":"https:\/\/xn--ensueos-8za.pe\/en\/wp-json\/wp\/v2\/pages\/2190\/revisions\/8928"}],"wp:attachment":[{"href":"https:\/\/xn--ensueos-8za.pe\/en\/wp-json\/wp\/v2\/media?parent=2190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}